{#if $ae_sess.show_help_tech}
{#if e_success} Help Requested {:else} Notify Technical Support {/if}
{ // Do stuff... send_help_tech_email(); // Hide the request form $ae_sess.show_help_tech = false; })} >

This is intended for technical issues only. Please contact your organization's staff if you have a question about your membership, recorded content, meetings, or posts.

Additional Information Included

  • Datetime = {new Date().toISOString()}
  • URL: {window.location.href}
  • Browser = {navigator.userAgent}
  • Viewport Size = {window.innerWidth} x {window.innerHeight}
  • Screen Resolution = {window.screen.width} x {window.screen.height}
  • In iframe = {$ae_loc?.iframe}
  • Theme Mode = {$ae_loc?.theme_mode}
  • Theme Name = {$ae_loc?.theme_name}
  • Account ID = {$slct.account_id}
  • Access Type = {$ae_loc?.access_type}
    • {#if $ae_loc?.person_id}
  • person_id = {$ae_loc?.person_id}
  • full_name = {$ae_loc?.full_name}
    • {/if} {#if $ae_loc?.user_id}
  • user_id = {$ae_loc?.user_id}
  • username = {$ae_loc?.username}
  • email = {$ae_loc?.email}
    • {/if}
  • API Base URL: {$ae_api.base_url}
    • {#if additional_kv && Object.keys(additional_kv).length > 0}

    Additional Component Info:

      {#each Object.entries(additional_kv) as [key, value]}
    • {key} = {value}
      • {/each}
    {/if}

This information will be included in the help request to assist technical support in diagnosing the issue.

{:else} {/if}