diff --git a/app/methods/e_novi_mailman_methods.py b/app/methods/e_novi_mailman_methods.py
index f61e868..22508c5 100644
--- a/app/methods/e_novi_mailman_methods.py
+++ b/app/methods/e_novi_mailman_methods.py
@@ -59,11 +59,11 @@ def test_novi_connection() -> Dict:
     if not config:
         return {"ok": False, "error": "Credentials not configured."}
 
-    # TODO: Confirm the actual test endpoint for the target Novi instance.
-    # Common pattern: GET /api/v1/members?$top=1 with ApiKey header.
+    # Novi uses Basic auth with a Base64-encoded API key.
+    # Confirmed from IDAA Jitsi integration: Authorization: Basic {api_key}
     base_url = config.get('base_url', '').rstrip('/')
     api_key  = config.get('api_key', '')
-    headers  = {"ApiKey": api_key, "Accept": "application/json"}
+    headers  = {"Authorization": f"Basic {api_key}", "Accept": "application/json"}
 
     try:
         resp = requests.get(f"{base_url}/api/v1/members", headers=headers, params={"$top": 1}, timeout=10)
@@ -97,20 +97,26 @@ def get_novi_members(status_filter: Optional[str] = None, page_size: int = 500,
 
     base_url = config.get('base_url', '').rstrip('/')
     api_key  = config.get('api_key', '')
-    headers  = {"ApiKey": api_key, "Accept": "application/json"}
-    params   = {"$top": page_size, "$skip": offset}
+    headers  = {"Authorization": f"Basic {api_key}", "Accept": "application/json"}
+    params   = {"pageSize": page_size, "offset": offset}
 
     if status_filter:
-        params["$filter"] = f"MembershipStatus eq '{status_filter}'"
+        params["membershipStatus"] = status_filter
 
+    # TODO: Confirm the bulk member list endpoint for this Novi instance.
+    # The IDAA Jitsi code uses /customers/{uuid} for individual lookups and
+    # /groups/{guid}/members for group membership. A bulk member list may be
+    # /members, /customers, or require a group-based approach.
     try:
-        resp = requests.get(f"{base_url}/api/v1/members", headers=headers, params=params, timeout=30)
+        resp = requests.get(f"{base_url}/members", headers=headers, params=params, timeout=30)
         if resp.status_code != 200:
             log.error(f"Novi API error: {resp.status_code} - {resp.text[:200]}")
             return None
         data = resp.json()
-        # Novi typically wraps results in a 'value' key (OData convention)
-        return data.get('value', data) if isinstance(data, dict) else data
+        # Novi may return array directly, or wrap in Results/Members key
+        if isinstance(data, list):
+            return data
+        return data.get('Results') or data.get('Members') or data.get('value') or []
     except Exception as e:
         log.exception(f"Failed to fetch Novi members: {e}")
         return None
@@ -300,11 +306,12 @@ def sync_novi_to_mailman(list_id: str, active_status: str = 'Active') -> Optiona
     results = {"total": len(members), "subscribed": 0, "unsubscribed": 0, "error": 0, "skipped": 0}
 
     for member in members:
-        # TODO: Confirm exact field names from your Novi instance
-        email  = (member.get('Email') or member.get('email') or '').strip()
-        fname  = member.get('FirstName') or member.get('first_name') or ''
-        lname  = member.get('LastName')  or member.get('last_name')  or ''
-        status = member.get('MembershipStatus') or member.get('membership_status') or ''
+        # Field names confirmed PascalCase from Novi API (verified via IDAA Jitsi integration).
+        # MembershipStatus field name still needs confirmation against the bulk member endpoint.
+        email  = (member.get('Email') or '').strip().replace(' ', '+')
+        fname  = member.get('FirstName') or ''
+        lname  = member.get('LastName')  or ''
+        status = member.get('MembershipStatus') or member.get('Status') or ''
 
         if not email:
             results['skipped'] += 1
@@ -341,10 +348,10 @@ def handle_novi_webhook(payload: Dict) -> Optional[Dict]:
     """
     event_type = payload.get('EventType', '')
     member     = payload.get('Member', {})
-    email      = (member.get('Email') or '').strip()
+    email      = (member.get('Email') or '').strip().replace(' ', '+')
     fname      = member.get('FirstName', '')
     lname      = member.get('LastName', '')
-    status     = member.get('MembershipStatus', '')
+    status     = member.get('MembershipStatus') or member.get('Status', '')
 
     if not email:
         log.warning(f"Novi webhook received with no email — skipping. Payload: {payload}")